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flowith · 1 week ago

Customer Success Specialist (Full-Time/Intern)

San Francisco, CA

Internship

Hybrid

Intern

Flowith is a company focused on redefining user engagement through innovative technology. As a Customer Success Specialist, you will enhance user experience by providing support, gathering feedback, and collaborating with the product team to drive improvements.

Artificial Intelligence (AI)Information TechnologyProductivity ToolsSoftware

No H1B

Responsibilities

User Support & Problem Resolution

Master Flowith's core functionalities including Knowledge Garden, Agent Neo, and Canvas

Deliver timely and professional technical support and consultation services

Analyze user feedback to identify and address common issues

Content & Community Management

Guide users in effectively leveraging Flowith to build personal knowledge bases and Agents

Facilitate knowledge exchange within the community, nurturing the creation and trading of thought chains and knowledge bases

Curate and showcase engaging user-generated cases to enrich the platform's example library

User Experience Enhancement

Systematically gather and organize user feedback and suggestions

Collaborate closely with the product team to provide frontline user insights

Contribute to product iteration and feature optimization discussions

Growth & Retention Strategies

Design and implement initiatives to boost user engagement and retention rates

Analyze user behavior metrics to optimize customer journeys

Support the promotion of Flowith's innovative AI interaction concepts

Qualification

AI understandingCustomer service experienceDiscord community managementCommunication skillsProblem-solving mindsetEmpathyResilienceTeamwork capabilitiesDetail-orientedAdaptability

Required

Current university student or bachelor's degree holder with comprehensive understanding of AI or internet product operations

Exceptional communication skills with the ability to interact with users in a clear, friendly, and patient manner

Excellent learning ability, able to quickly understand emerging AI concepts and master product usage

Detail-oriented with strong time management, capable of providing prompt, accurate, and high-quality responses

Highly adaptable with excellent teamwork capabilities and strong empathy and resilience

Genuine enthusiasm for AI technology and Flowith's vision and philosophy

Ability to authentically connect with users and understand their core needs

Creative problem-solving mindset with the ability to deliver innovative solutions

Willingness to challenge conventional customer service approaches and drive service innovation

Preferred

Prior experience in customer service and Discord community management

Benefits

Pet-Friendly Policy: Bring your furry friends to work (we have resident cat & dog: an Orange tabby and a Golden Terrier Mix).

Island Hackathons: Periodic team retreats to nearby islands for innovative coding sessions and team building

Tech Community Events: Regular participation in global tech meetups and innovation showcases

Dynamic Office Environment: Spaces that transform from productive workplaces by day to social hubs with bar and gaming areas by night

Refreshments: Complimentary snacks and drinks

Unlimited AI Tools: Free access to Flowith and other cutting-edge AI applications

Wellness Program: Free Gym

Flexible Hours: Start your workday between 10AM-2PM with an 8-hour workday within a 5-day week (or customize your working hours to match your productivity peaks)

Flexible PTO: Generous paid time off policy that trusts you to balance work and life

Remote Work Options: Hybrid work model with flexibility to work from home

Premium Health Coverage: Comprehensive medical coverage

Professional Growth: Dedicated budget for conferences, courses, and certifications