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Floor Coverings International · 1 day ago

Production Manager

Duluth, MN

Full-time

Onsite

Mid Level

$50K/yr - $65K/yr

Floor Coverings International is a locally owned franchise delivering exceptional flooring solutions with a customer-first focus. The Production Manager will lead daily operations, manage installer relationships, and ensure customer satisfaction from start to finish.

Home Decor

Responsibilities

Build and nurture lasting relationships to enhance customer satisfaction and retention

Provide assistance to the sales team, including possible ride-a-longs for complex quotes

Provide customers and installers with clear updates on project start dates and timelines

Hold weekly meetings with sales staff to discuss new sales and ongoing projects

Proactively seek out and evaluate installer talent

Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships

Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships

Communicate daily with installers to provide updates on project timelines and address any immediate needs

Address and resolve challenges during construction to keep projects on track

Organize and oversee product storage, ensuring efficient and orderly warehouse operations

Conduct regular job site visits to verify that work meets company standards and customer expectations

Oversee product allocation and manage job costs efficiently

Take before-and-after photos for every project to ensure accountability and quality

Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships

Qualification

Flooring installation experienceProduction managementSchedulingPlanningWorkflow optimizationHighly organizedTech-savvyEstablished industry contactsCommunication skillsProblem-solving skillsDecision-making abilities