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NJM Insurance Group · 3 days ago

Business Process Operations Analyst I

Trenton, NJ

Full-time

Onsite

New Grad, Entry Level

0+ years exp

NJM Insurance Group is seeking a Business Process Operations Analyst to join their Medical Claim Services team. This role focuses on driving process improvement and supporting technology initiatives while providing consistent support to business users in both technology and non-technology operations.

InsuranceManufacturingTransportation

Responsibilities

Contribute to the execution of strategic business process initiatives collaborating with cross-functional teams across enterprise

Support the launch of new products and services

Demonstrate adaptability and core competencies in a dynamic environment

Assists with managing change effectively while maintaining productivity and focus

Maintain business process documentation and assist in optimizing business processes by assessing process challenges, analyzing deficiencies, and proposing business process improvements (BPI)

Prioritize and support the implementation of business process enhancements

Provide support to business users for process and technology adoption

Monitor and triage end-user support requests

Report and follow up on production issues, coordinate incident management

Collaborate with technology teams and solution owners to resolve incidents

Support department operations, including newsletters, town halls, website management, compliance, and onboarding

Ensure seamless transition of technology initiatives to business users

Collaborate with solution owners to understand and communicate process changes

Assist with change management and rollout of new products and technologies

Support training and communication for new launches and updates

Coordinate cross-functional impacts and provide recommendations to leadership

Qualification

Business Process ImprovementIncident ManagementPersonal Injury Protection (PIP)Workers’ CompensationGeneral ClaimsCommunication SkillsCollaborationAdaptabilityProblem SolvingGrowth Mindset

Required

Minimum 0 – 3 years' experience in understanding and analyzing insurance business processes

Demonstrate a strong work-ethic through ownership and accountability, taking pride in deliverables, managing priorities effectively, and supporting teams' interests

Basic ability to determine the root cause of problems and create solutions that resolve these problems

Strong verbal, written, and interpersonal communication skills

Ability to collaborate with diverse multi-function teams

Embracing a growth mindset by learning new tools, products, and business processes