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Hand & Stone Massage and Facial Spa · 1 day ago

Spa Sales and Customer Service Associate

Stoneham, MA

Full-time

Onsite

New Grad, Entry Level

Hand & Stone Massage and Facial Spa is seeking a Spa Associate. The primary role is to ensure an outstanding customer experience by providing excellent service, managing appointments, and promoting wellness benefits of massage therapy.

Health Wellness & Fitness

Responsibilities

Provide excellent customer service to members/guests

Welcome and greet members/guests upon arrival

Answer phones, book appointments, sell memberships, gift cards and upgrades

Follow proper filing procedures/file maintenance

Promote health/wellness benefits of massage therapy

Maintain a professional and clean work environment & appearance

Positive, energetic attitude

Team player

Perform various other duties as assigned

Qualification

Customer serviceVerbal communicationWritten communicationTeam playerPositive attitude

Required

Provide excellent customer service to members/guests

Welcome and greet members/guests upon arrival

Answer phones, book appointments, sell memberships, gift cards and upgrades

Follow proper filing procedures/file maintenance

Promote health/wellness benefits of massage therapy

Maintain a professional and clean work environment & appearance

Positive, energetic attitude

Team player

Perform various other duties as assigned

Excellent personal appearance, good verbal and written communication skills

Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest

Benefits

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Flexible schedules

Professional and safe work environment

Employee rewards program/employee referral bonus

Contests

Company

Hand & Stone Massage and Facial Spa

Glassdoor3.2

With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele.

Founded in 2004