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Voda Cleaning & Restoration · 1 day ago

Cleaning and Restoration-Operations Director

Addison, TX

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

Voda Cleaning and Restoration is seeking a dedicated and experienced Operational Manager to oversee and drive the day-to-day operations of our Carpet Cleaning and Water Restoration teams. The ideal candidate will have extensive experience in water restoration, carpet cleaning, and team management, ensuring that projects are completed efficiently, safely, and to the highest industry standards.

Consumer Services

Responsibilities

Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards

Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services

Conduct quality control inspections to ensure adherence to IICRC standards and company protocols

Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations

Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards

Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training

Serve as the primary point of contact for clients, ensuring excellent communication, addressing concerns, and ensuring overall satisfaction

Work with upper management to set and achieve operational goals, drive revenue growth, and monitor key performance indicators

Assist in developing and implementing new procedures to streamline operations and improve service delivery

Maintain and track inventory of equipment and supplies, ensuring all resources are readily available and maintained in good working order

Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information

Qualification

IICRC CertificationWater Restoration ExperienceCarpet Cleaning ExperienceProject Management SoftwareTeam ManagementCustomer Service SkillsCommunication SkillsOrganizational SkillsFast-Paced Environment Adaptability

Required

Must have Valid Drivers License with no accidents, tickets or DUI in last 3 years

Minimum of 3-5 years of experience in water restoration and carpet cleaning operations

Proven experience in team management and leadership roles

Strong organizational, communication, and customer service skills

Ability to work in a fast-paced, hands-on environment, handling multiple projects at once

Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools

Preferred

IICRC (Institute of Inspection Cleaning and Restoration Certification) with specialties in: WRT (Water Restoration Technician), CCT (Carpet Cleaning Technician), AMRT (Applied Microbial Remediation Technician), OSHA 30 Certification