Fifth Third Bank ยท 1 day ago
Lead CSR/Teller - St Joseph South, MI - Full-Time
St. Joseph, MI
Full-time
Onsite
Mid Level
3+ years expFifth Third Bank is a financial institution seeking a Lead CSR/Teller to provide excellent customer care and manage daily transactions. The role involves ensuring customer satisfaction, training new staff, and maintaining compliance with bank policies while promoting bank products and services.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times
Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude
Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues
Maintain a position of trust and responsibility by keeping all customer business confidential
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times
Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office
Cash withdrawal and check signing approvals
Approval of ace transactions
Night deposits
Dual Key Process
Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors
Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes
Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures
Perform in the role of training and development personnel for new CSRs and /or existing CSRs as needed
Help to identify any other CSRs who are capable of training new staff members
As Lead, monitor the operation behind the CSR line
Delegate work and take issues to Customer Services Manager as needed
As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRs up-to-date as requested
Consistently meet or exceed sales referrals as set by management
Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training
Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs
Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded
Qualification
Required
High school diploma/GED
Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 3 years of CSR experience
Ability to demonstrate advanced math functions
Must have the ability to interact comfortably and confidently with the public
Must present evidence of ability to communicate via written or verbal format, at a professional level common within a business setting
Work requires the ability to take initiative and utilize sound judgment in decision-making and problem resolution
Must demonstrate the ability to establish self as a leader
Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management
Need to have flexibility in scheduling
Benefits
Comprehensive benefits
Differentiated compensation offerings
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
2026-01-06
Company data provided by crunchbase