Everett Community College ยท 3 days ago
Testing Center Specialist
Everett, WA
Part-time
Onsite
Entry Level
$17K/yr - $23K/yr
2+ years expEverett Community College is dedicated to supporting students' academic journeys through its Testing Center. The Testing Center Specialist is responsible for administering various tests, ensuring compliance with policies, and providing excellent customer service to students and faculty.
ChildrenEducationHigher Education
No H1B
Responsibilities
Administer and proctor a wide range of tests, including placement exams, course exams, and high-stakes certifications
Maintain strict security and confidentiality of all testing materials and student records in compliance with FERPA regulations
Assist students with the testing, placement, and advising process, providing clear instructions and troubleshooting any issues
Interpret and explain state, federal, and institutional policies to students and staff
Coordinate with instructors and academic departments to schedule and deliver exams
Accurately record and report test results in the student information system
Contribute to the continuous improvement of testing center operations and student support services
Act as a resource for the Enrollment Services department on enrollment-related processes
Assists Program Manager in ensuring daily delivery of services and maintaining schedules for testing
Provides training and serves as lead in absence of Program Manager for work study employees
Leads the Testing Center in the absence of the Program Manager
Interpret and apply test and enrollment policies, ensuring adherence to state and institutional guidelines
Communicate procedural updates to staff and assist in revising forms to align with compliance requirements
Ensure departmental compliance with FERPA regulations in all processes and transactions
Maintain accurate records of transactions
Ensure the proper distribution and use of forms
Liaise with multiple departments to resolve student issues and ensure accurate communication
Troubleshoot placement, registration, and enrollment challenges, providing actionable solutions
Guides students through complex processes, offering alternatives and explaining implications of decisions
Assist with workflow coordination and provide support for data entry during peak times
Provide excellent customer service via multiple mediums, including in-person, email, and phone
Participate in departmental initiatives to improve operations and student support
Perform other duties as assigned to support departmental operations and meet campus needs
Qualification
Required
Associate's degree with coursework in business, education, or a related field, or equivalent experience
Two years of experience in student or testing services, program support, or similar responsibilities
Proficiency in navigating and troubleshooting student information systems, such as ctcLink
Knowledge of state and federal policies related to enrollment
Skills in providing high-quality customer service to diverse populations
Ability to interpret and apply policies and regulations accurately
Ability to manage and prioritize multiple tasks with attention to detail
Strong in-person and electronic communications skills
Preferred
Bachelor's degree in business, education, or a related field
Experience working in a higher education setting
Company
Everett Community College
Everett Community College is a school in Everett.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase