NPAworldwide ยท 21 hours ago
IT Help Desk Analyst
Charlotte, NC
Full-time
Hybrid
New Grad, Entry Level
$30/hr - $40/hrNPAworldwide is a respected defense industry organization seeking an IT Help Desk Analyst to provide first-line technical support in a fast-paced environment. This role involves assisting users with technical issues and ensuring high-quality customer service while working with enterprise-level systems.
Recruiting
No H1B
U.S. Citizen Only
Responsibilities
Serve as the first point of contact for users via phone, handling a high volume of inbound support calls
Provide initial troubleshooting for hardware, software, network, and account-related issues
Log, track, and update tickets in the IT service management (ITSM) system with accurate documentation
Escalate complex or unresolved issues to Level 2/3 support teams following established procedures
Assist users with password resets, account access, and basic application support
Deliver exceptional customer service by explaining technical information clearly and professionally
Follow standard operating procedures and contribute to internal knowledge base updates
Qualification
Required
Previous IT support experience (internship, help desk, or technical support role)
VantageClear Certification (or equivalent U.S. defense-industry compliance credential) required
Strong verbal communication skills with the ability to manage a fast-paced call queue
Basic knowledge of Windows operating systems, Microsoft Office applications, and common enterprise software
Familiarity with ticketing systems and remote support tools
Ability to prioritize tasks, remain composed under pressure, and deliver excellent customer service
Benefits
Competitive pay
Hybrid work
Company
NPAworldwide
NPAworldwide is a global recruiting network that facilitates placements that result in split fees.
Founded in 1956
2-10 employees
Funding
Current Stage
Early StageRecent News
Company data provided by crunchbase