Hach · 4 days ago
IT Client Services Technician (Romeoville Onsite)
Romeoville, IL
Full-time
Onsite
Entry Level
$30/hr - $34/hr
3+ years expHach is dedicated to ensuring water quality worldwide, and they are seeking an IT Client Services Technician to provide world-class technical support to Water Quality associates. This role involves troubleshooting hardware, software, and network issues while delivering exceptional customer service in a collaborative environment.
BiotechnologyConsumer GoodsManufacturing
Responsibilities
Serving as the first line of support for employee IT issues across walk-ins, calls, chats, and tickets
Troubleshooting desktop/laptop hardware, peripherals, Windows 11 configurations, and enterprise applications
Supporting Microsoft 365 (Outlook, Teams, OneDrive, Office apps) and diagnosing issues across devices
Recording requests, troubleshooting steps, and resolutions in the ITSM system
Managing and maintaining company devices, software installations, and patch configurations
Performing Active Directory account support (password resets, group membership, device joins)
Supporting wired/wireless network connectivity and escalating site-critical issues as needed
Documenting recurring issues and contributing to the IT knowledge base
Qualification
Required
High school diploma or equivalent required
Strong customer service skills, with a professional and positive approach to end-user support
Technical knowledge of Microsoft Windows operating systems (Windows 11/10/8/7)
Experience troubleshooting Microsoft 365 and O365 apps (Teams, Outlook, OneDrive, Office Suite)
Strong problem-solving skills and ability to work independently in a high-volume environment
Preferred
Bachelor's degree or 3+ years of IT support experience
Experience with Active Directory
Experience supporting Mac OS
CompTIA A+ certification or equivalent strongly preferred
Benefits
Comprehensive health benefits (medical, dental, vision)
401(k) with company match
Paid holidays and robust PTO plan
Training, certification support, and career development pathways
Company
Hach
Hach Company manufactures and distributes analytical instruments and reagents used to test the quality of water and other liquid solutions. It is a sub-organization of Veralto.
1001-5000 employees
H1B Sponsorship
Hach has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (8)
2022 (3)
2021 (7)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Russell Young
Global CTO
Recent News
Canada NewsWire
2025-09-22
2022-12-16
2022-08-23
Company data provided by crunchbase