Hill Physicians Medical Group · 1 day ago
Application Analyst III, Epic Professional Billing - 25-204
Cape Coral, FL
Full-time
Onsite
Mid, Senior Level
$120K/yr - $141K/yr
5+ years expHill Physicians Medical Group is shaping the healthcare of the future through actively managed care. The Application Analyst III will act as the primary support contact for the Epic Professional Billing application, ensuring effective system implementation and optimization while collaborating with end-users and technical staff.
Health CareMedicalProfessional Services
Hiring Manager
Rohini Dinesh
Responsibilities
Performs work that is complex and varied in nature
Solves complex problems by defining and discerning key aspects of the problem
Takes a new perspective on existing solutions. Recommends new procedures and processes to achieve results
Understands the why behind the question
Communicates build/configure, or workflow improvements that solves the broader need
Acting as the primary support contact for the application's end‐users
Provide software product function, design, and build/configure expertise needed for successful product implementation
Identifying issues that arise in their application area as well as issues that affect other application teams, and working to resolve them
Guiding workflow design, build/configuring and testing the system, and analyzing other technical issues associated with software ensuring design and configuration meets patient care and business needs
Works with the IS. Team members, vendors and customers to ensure that the application systems are properly maintained and necessary changes are reliably tested, implemented, and documentation is current. Serving as a liaison between end users' workflow needs and implementation staff
Maintaining regular communication with software representatives, business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline
Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
Expert in workflows identifies areas for system optimization and process improvement. Develops solutions and collaborates with the team and management to implement these solutions
Works to ensure that user problems and configuration requests are appropriately addressed, and system upgrades are successfully executed with minimal disruption to operations
Develops and manages effective customer relationships with end-users and other team members to enhance the timeliness and effectiveness of technology solutions
Responds promptly to the needs of end-users, and meets Service Level Agreements as defined in conjunction with our customers following issues through to closure
Participates in team and leadership meetings to discuss team and ongoing project related activities, issues, change, communications, and updates
Typically provides training and guidance to colleagues with less experience, but no formal supervisory responsibility
May be accountable for leading small projects with moderate risk
Recognizes when the team needs to be given direction. Proactively looks for feedback to share in their peers work and solicits feedback in return
Proactively teaches others on the team. Seeks out areas or issues to lead
Digs deeper to root out potential issues or opportunities
Qualification
Required
5-7 years of experience in Healthcare industry and previous experience in required application discipline
Complete application system knowledge
Strong interpersonal skills
Requires in-depth knowledge and experience. Has developed deep conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Understands workflows, and makes thoughtful recommendations on the fly. Creates unique solutions based on experiences and knowledge of other's build/configure and workflows. Incorporates future software direction into recommendations. Expert in a given area
Solves basic issues for integrated areas independently. Validates recommendations with other teams
Brings perspective from other organizations and tailors message based on operational needs
Ability to tailor communication to the audience. Communicates priority and urgency directly
Demonstrated ability to collaborate effectively with others, gain trust and build/configure strong relationships
Ability to work independently and function as an integral part of the team
Flexibility and adaptability with respect to changing end‐user business needs
The ability and willingness to see things in an open‐minded way and examine an idea or concept from as many angles as possible
The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
The ability to gain trust and establish effective relationships with system end users, business unit and vendor counterparts
The ability and willingness to learn new software and systems
Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence bring effective solutions to complex customer problems
The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
The willingness to put forth extra effort when required, including demonstrating persistence in the face of obstacles and adversity
Strong analytical and problem solving skills. Excellent oral and written communication skills both technical and business focused
The ability to communicate information clearly and concisely with leadership and subject matter experts
Minimum Bachelor Degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration or equivalent work experience
Preferred
Master's Degree preferred
Certified in Epic Professional Billing with the addition of being proficient or knowledgeable in Claims
Company
Hill Physicians Medical Group
Hill Physicians Medical Group is an independent physician association that focuses on providing innovative and quality healthcare.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Joyner
Chief Executive Officer
Recent News
2025-11-05
2025-09-12
Seattle TechFlash
2025-04-17
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