Genuine Parts Company · 1 day ago
Customer Service Rep
Windy Hill, GA
Full-time
Onsite
Entry, Mid Level
2+ years expGenuine Parts Company is seeking a Customer Service Representative who will provide high-quality service in a high-volume shared service center environment. The CSR will act as the main point of contact for customer inquiries and will utilize a case management system to track and respond to requests efficiently.
AutomotiveElectronicsIndustrialLogisticsManufacturingService Industry
Responsibilities
Act as a main point of contact for customer inquiries, requests and transactions
Assist field HR and employees with navigating through various company systems and related documents (i.e., policies, user guides, SPD’s)
Work closely with GPC HR leadership to ensure that transactions are processed timely and accurately
Process updates to the employee’s record ensuring accurate documentation for all transactions
Create a new case or update an existing case for every request received in the ESC’s case management system
Work to resolve as many calls/cases as possible upon first call/contact
Perform daily review of open case queues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner
Process administrative transactions outside of the case management
Ensure quality employee experiences by using a professional and service-focused approach when handling all inquiries
Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information
Recommend process improvements
Recognize, document, and inform the supervisor regarding trends in internal and external inquiries
Establish and maintain effective working relationships with peers, management, customers, and field HR staff
Exercise sound judgment when prioritizing, organizing, and monitoring inquiries while assigning emails and distributing cases timely to team
Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase
Qualification
Required
2-3 years prior relevant experience in a call center or service center environment
Superior Customer Service skills
Excellent oral and written communication skills
Customer-focused professional
Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)
Attentive listening skills that enable asking of probing questions to aid in problem-solving and issue escalation
Detail oriented and able to multi-task – Good organizational skills
Ability to operate well under pressure – Strong problem-solving skills
Proficient computer skills (Microsoft Word, Microsoft Excel) – PeopleSoft and/or ServiceNow experience a plus
Dependable, punctual and able to achieve an appropriate level of attendance
Team player with a positive attitude
Company
Genuine Parts Company
Genuine Parts Company is a service organization engaged in the distribution of automotive replacement parts & industrial replacement parts
10001+ employees
H1B Sponsorship
Genuine Parts Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (74)
2024 (52)
2023 (55)
2022 (32)
2021 (15)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
unknown1968-08-20IPO
Leadership Team
William P. Stengel
President and Chief Executive Officer
Damian Apone
Director, Global Retail Cybersecurity
Recent News
2025-10-24
MarketScreener
2025-10-21
Company data provided by crunchbase