Durham School Services · 1 day ago
Customer Service Representative
Rosemead, CA
Full-time
Onsite
New Grad, Entry Level
$24/hr - $28/hrDurham School Services is committed to providing the highest level of transportation safety and outstanding customer service. The Customer Service Representative will act as a liaison between customers and the company, resolving complaints and ensuring customer satisfaction through various communication methods.
Transportation/Trucking/Railroad
Responsibilities
Responsible for acting as a liaison between customers and the company. Assist with complaints, route changes, errors, account questions, cancellations, and other queries
Resolve customer complaints via phone, email, or mail
Use telephones to reach out to customers and verify information
Greet customers warmly and ascertain problem or reason for calling
Log issues in to online issue tracking software
Advise on company information
Work with Customer Service Manager to ensure proper customer service is being delivered
Compile reports on overall customer satisfaction
Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
Other duties as assigned
Qualification
Required
High School graduate or equivalent
Customer service experience required
Excellent oral communication skills to respond and present professionally to callers and visitors
Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
Strong inter personal skills and excellent written and oral communication skills required
Critical thinking and problem-solving skills are also required
Excellent oral and written communication skills with excellent interpersonal skills
Computer literacy, preferably in word processing and spreadsheets
Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
Preferred
Bilingual English/Spanish a plus
Benefits
Medical
Dental
Vision
Basic life insurance coverage
Holiday pay
PTO accrual
Retirement savings plan
Company
Durham School Services
Durham School Services provides transportation and special needs transportation services to students.
Founded in 1917Warrenville, Illinois, USA
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Kirkpatrick
DRIVER TRAINER/CLASSROOM INSYTRUCTOR
Recent News
2025-12-03
Company data provided by crunchbase