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Pliler International · 3 days ago

Service Writer / Advisor

Shreveport, LA

Full-time

Onsite

Entry Level

$40K/yr - $50K/yr

1+ years exp

Pliler International is a family-owned and operated business that has been serving NW Louisiana and the surrounding area for many years. The Service Advisor plays a crucial role in ensuring the smooth operation of the service reception, addressing customer inquiries, and maintaining long-term relationships with customers through effective communication and service delivery.

FinanceRentalTransportation

Responsibilities

Gather customer complaint details and expectations

Perform vehicle walk around inspection, verify vehicle information

Connect to truck and perform on the spot vehicle diagnostics

Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications

Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature

Establish “promised time” based on shop workflow, communicate with foreman

Establish customer’s method of payment. Obtain credit approval, if necessary

Create repair order in the business system, and assist in correct procedural work flow

Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed