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Applied Technical Services, LLC · 3 days ago

Appraiser Project Manager

United States

Full-time

Remote

Mid Level

$70K/yr - $90K/yr

Applied Technical Services, LLC is a leading provider of critical testing, inspection, certification, and compliance services. The Insurance Property Appraiser Project Manager will act as a liaison between the appraisal team and clients, managing assignments and ensuring service level agreements are met while maintaining high standards of customer service and project management.

Machinery

Hiring Manager

Brittany Brock

Responsibilities

Project Management: Enter and verify new assignments, proactively manage projects including cycle times, document the file, communicate status with the customer, assign, manage/monitor field appraisal team, work with the Quality Assurance team to ensure a high caliber end product, and update file status

Customer Service: General customer service, phone/email, determining clients’ needs, providing a proper solution, providing proactive status updates to the client, communicating with the field

Office Duties: General CSR, including answering incoming phone calls, responding to emails

Appraisal Review: Apply appraisal technical expertise during the initial appraisal review process of technical reports for accuracy, completeness, and compliance within industry standards and regulations

Invoicing: Process invoices according to contractual obligations and document files accordingly

Policy and Procedure Development: Provide input on operational issues and inefficiencies

Other: Assist in other duties as needed

Qualification

Insurance Industry LicenseXactimateProject ManagementInsurance claims experienceMicrosoft OfficeOrganizationCommunicationDocumentationGrowth-minded

Required

Customer Service: General customer service, phone/email, determining clients' needs, providing a proper solution, providing proactive status updates to the client, communicating with the field

Office Duties: General CSR, including answering incoming phone calls, responding to emails

Invoicing: Process invoices according to contractual obligations and document files accordingly

Policy and Procedure Development: Provide input on operational issues and inefficiencies

Other: Assist in other duties as needed

Exceptional at organization, documentation, and communication

Remain calm and organized in a fast-paced environment

Document files fastidiously to ensure transparency and to foster teamwork, sharing job management responsibilities with the operations team in a CSR capacity

Growth-minded – sharing ideas with operations to improve process efficiencies, and foster open communication, etc

Computer literate and proficient in using Microsoft Office, various browsers, and PDF programs. Ability to learn our Job Management Systems

Preferred

Insurance Industry Property or Appraisal License/Certifications preferred

Insurance claims experience preferred

Familiar with Xactimate and Xactanalysis

Company

Applied Technical Services, LLC

Applied Technical Services assists commercial and industrial clients by providing inspection, testing, consulting engineering, and calibration services.

Founded in 1967