Microsoft · 1 day ago
Digital Solution Engineer, AI Business Process
United States
Full-time
Remote
Mid, Senior Level
$54.42/hr - $81.63/hr
2+ years expMicrosoft is a global leader in technology, and they are seeking a Digital Solution Engineer focused on AI Business Process Solutions. In this role, you will lead AI transformation engagements and support sales strategies by engaging with decision-makers to enhance business processes using Microsoft’s Dynamics 365 and Power Platform solutions.
Application Performance ManagementArtificial Intelligence (AI)Business DevelopmentData ManagementDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, and LOB AI Agents), Copilot Studio and the Power Platform expertise to secure technical decision
Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, the Power Platform and AI Agents
Lead proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans – including migration pathways to D365, recommended migration tools – with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners
Showcase Microsoft’s unique value in AI-powered business process D365 and Power Platform solutions to win technical decisions against major competitors (e.g. Salesforce, Oracle, IFS, ServiceNow, Amazon Connect). Anticipate and address technical blockers – such as AI-related compliance, privacy, or security concerns – early in the sales process, developing mitigation plans that instill confidence in D365 & Power Platform solutions. Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions
Leverage the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers)
Work closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize value from their Dynamics 365 and Power Platform investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan
Commit to ongoing professional development to maintain proficient product knowledge and strategic sales skills. Complete 100% of required training and certifications by the designated deadlines, demonstrating a willingness to grow and adapt with Microsoft’s innovations. Achieve at least Level 200 proficiency in consultative selling approaches and Level 400 mastery of Dynamics 365 & Power Platform solutions for key workloads (Sales, Service, Field Service, Copilot Studio, Power Apps etc.), enabling you to fluently bridge executive business discussions and deep technical dialogues
Proactively share your insights from wins/losses with broader SE community to scale best practices and learnings
Acts as a technical thought leader by sharing best practices (e.g., architecture deep dives) and regularly delivering content at readiness events (e.g., Field Advisory Board, Community Calls). Provides insight into how to identify and win opportunities to increase D365 solutions understanding and capabilities
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 2+ years technical pre-sales or technical consulting experience + OR equivalent experience
Preferred
Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 5+ years technical pre-sales or technical consulting experience + OR equivalent experience
2+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management
4+ years solution or services sales experience or 2 to 3 years of experience selling software-as-a-service, cloud-based solutions to large accounts and exceeding sales targets
Deep Understanding of Sales & Service Dynamics 365 solutions like Sales, Customer Service, Contact Center, Customer Insights, Field Service, D365 LOB AI Agents and Low Code offerings like Copilot Studio and Power Apps
Broad understanding of commercial cloud offerings, ideally including Microsoft's Dynamics 365 offerings, including competitors and related ecosystems
Certifications in D365 and Power Platform relevant technologies or disciplines (MB-280 Customer Experience Analyst, MB-230 Customer Service Functional Consultant, MB-240 Field Service Functional Consultant, PL-200 Power Platform Functional Consultant)
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
MarketScreener
2026-01-06
2026-01-06
Company data provided by crunchbase