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NCG Hospitality · 3 days ago

Hotel Front Office Manager

Glendale, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

NCG Hospitality is an award-winning, family-owned business that manages over 30 premier hospitality properties. They are seeking a Hotel Front Office Manager to lead the front desk team, ensuring exceptional guest service and operational excellence throughout their stay.

ConstructionHospitalityProject ManagementReal Estate

No H1B

Responsibilities

Provide exceptional guest service while setting high service standards for the front desk team to follow

Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction

Uphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspections

Supervise front desk team, including hiring, training, scheduling, and performance management

Instills strong customer service skills with front desk team by modeling and reinforcing excellent guest interactions and communication standards

Assist with accounting functions including billing, reporting, and financial reconciliation

Monitor and support procedures related to inventory, key control, and monetary handling

Qualification

Supervisory experienceHotel operations experienceCustomer service skillsInterpersonal skillsAttention to detailComplaint resolutionProblem-solvingCommunication skillsOrganizational skillsFast-paced work