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State of Tennessee · 1 day ago

UNEMPLOYMENT CLAIMS AGENT - 01062026-73881

Sullivan County, TN

Full-time

Onsite

New Grad, Entry Level

$3,229/mo - $3,229/mo

The State of Tennessee is looking for an Unemployment Claims Agent to assist in the unemployment claims process. This entry-level position involves interviewing applicants for unemployment benefits and determining their eligibility based on provided information.

AgricultureChildrenEducationGovernmentHealth Care

Responsibilities

Retrieves relevant information from employer and claimant to complete unemployment claim process, review unemployment claims for accuracy, and completeness

Learns to explain and interpret unemployment insurance programs, guidelines, rules and regulations to applicants and employers through training, relevant materials and email updates

Identifies appropriate type of claim and reason for separation from employment based on information gathered, detects changes in claimant circumstances and makes initial determination of eligibility of each application for benefits

Learns to enter relevant information into the unemployment insurance database

May provide guidance or training for continuous improvement regarding the unemployment claims process

All other duties as required

Qualification

Customer Service ExperienceMicrosoft Office ProductsAdministrative ProceduresInterpersonal SavvyDeductive ReasoningMultitaskTime ManagementActive Listening