LTVplus · 1 week ago
Customer Service Support for a Developer of Haircare Products
United States
Full-time
Remote
Entry Level
1+ years expLTVplus is a global remote team focused on delivering exceptional customer experiences for brands worldwide. They are seeking an entry-level Customer Service Support professional to handle customer inquiries across various platforms and provide personalized support.
ContentCustomer ServiceInternet
Responsibilities
Chat, email - to answer customer questions and handle customer inquiries/issues/needs
(Pre-sale (product inquiry, sizing, etc.), Post-sale (returns, refund, )
Handle customer inquiries across email, chat, and social media like a pro
Be the voice of the brand, providing personalized and top-notch support
Collaborate with our awesome team to boost customer satisfaction and share insights
Use various tools and platforms to troubleshoot and resolve customer issues efficiently
Adapt to different client needs – because every day is a new adventure!
Qualification
Required
One year and above of experience
Experience with Zendesk, Shopify, Capacity, Recharge, Yotpo
Empathy and listening skills
Project management and process simplification skills
Relationship building skills
Communication and storytelling skills
Data-driven mindset
Ability to work with conflict
Integrity
A reliable computer (preferably younger than 3 years)
A stable high-speed internet connection
A quiet, cozy workspace to handle calls and chats
Preferred
Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom)
Company
LTVplus
LTVPlus is an Internet company that specialises in build and manage your own dedicated teams of live chat agents.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Henzel
Co-Founder
Recent News
Company data provided by crunchbase