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T.H.E. (To Help Everyone) Health and Wellness Centers · 1 day ago

RN Program Manager

La Brea - Los Angeles, CA 90016

Full-time

Onsite

Mid, Senior Level

$80K/yr - $140K/yr

6+ years exp

T.H.E. Health and Wellness Centers is seeking an RN Program Manager responsible for the management and operations of the Enhanced Care Management (ECM) program. The role involves implementing and overseeing ECM operational processes, ensuring compliance with organizational goals, and managing staff while providing culturally sensitive services to a diverse membership.

Alternative MedicineDentalHealth CareHospitalMedicalWellness

Responsibilities

Responsible for the development, implementation, and management of operational functions to support ECM core services, including case management, care coordination, referral management, capacity management, meeting ECM multidisciplinary team and service requirements, provision of field-based services, and review of reporting and quality measures

Collaborates with internal business units to plan and integrate ECM processes into other clinical and operational workflows

Develops, implements, and monitors performance standards; both internally and with external contracts/subcontractors

Develops and maintains effective communication mechanisms at various levels of the organization and with external organizations

Prioritizes, organizes leads, and executes program planning functions necessary to achieve organizational strategic goals and provide required ECM core services to members

Maintains confidentiality in compliance with all HIPAA requirements. Communicates to supervisors any barriers to completing assignments or daily work in an efficient and effective manner. Demonstrates reliability and good attendance and punctuality standards

Human Resource Management: Daily staff supervision and oversight. Manages staff project assignments and supports staff with risk mitigation by addressing any issues that may lead to delays or program non-compliance. Provides team members guidance on alternative methods to address challenging issues. Develops and maintains a culturally sensitive work environment that promotes staff growth and education. Completes performance appraisals in accordance with established policies and based upon achievement of the organizational mission, value, objectives, and management expectations. Assures staff have access to appropriate training and educational opportunities. Recruits appropriately qualified candidates, and coaches staff

Gathers and analyzes program data (including data for employee SMART goals), implements action plans that result in measurable outcomes, and ensures that all reporting requirements of the Enhanced Care Management are met

Perform other duties as assigned

Qualification

RNLVN LicenseManagement experienceBachelor’s DegreeMedi-CalPlanning skillsTeam building abilityCommunication skillsProblem solving skillsOrganizational skills