Technical Support Consultant DACH (m/f/d) jobs in United States
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RecruitNow a zvoove company · 3 weeks ago

Technical Support Consultant DACH (m/f/d)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$2,500/mo - $3,500/mo
date2+ years exp

RecruitNow, a zvoove company, is a leading scale-up in online recruitment, and they are seeking a Technical Support Consultant to ensure that DACH-customers can rely on their recruitment software. The role involves solving technical challenges, providing first and second-line support, and managing customer issues effectively to ensure a high-quality customer experience.

E-CommerceEmploymentRecruitingStaffing Agency

Responsibilities

Processing and solving support tickets in a structured and proactive way
Contacting customers by phone when deeper explanation or alignment is required
Contributing to internal documentation and sharing knowledge on recurring issues, bottlenecks and (usage) improvement opportunities
Escalating complex issues to Product Development while retaining ownership of customer communication
Supporting software releases and assisting with customer roll-outs

Qualification

Technical support experienceTroubleshooting skillsJira Service DeskGerman communicationEnglish proficiencyCustomer experience focusOrganizational skillsEmpathetic communication

Required

MBO degree or equivalent
At least 2 years of experience in a technical support role within a software or SaaS environment
Experience with troubleshooting and technical analysis
Strong communication skills in German (spoken and written)
Working proficiency in English

Preferred

Experience with Jira Service Desk or similar tools is a plus

Benefits

24 vacation days
8% holiday allowance
Travel and home-working reimbursement
Personal development budget
Flexible working: Work in the way that suits you best, from the office or from home, between 07:30 and 19:30, but at least three days in the office
A well-equipped office setup and everything you need to work comfortably from home
Team outings
An annual BBQ
Vitality week
Table tennis
A delicious lunch every day
Continuous focus on growth through knowledge sessions, training, studies and our e-learning platform

Company

RecruitNow a zvoove company

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Recruitment tech die echt voor je werkt. Meer tijd voor wat telt. Dat is wat ons ATS en CRM-systeem Cockpit en Cockpit X (AI) je flexbedrijf oplevert.
dateFounded in 2003
location
Amersfoort, Utrecht, NLD
people-size11-50 employees
web-link
https://www.recruitnow.nl/

Funding

Current Stage
Early Stage
Total Funding
unknown
2023-06-13Acquired
Company data provided by crunchbase