Luna Wireless · 1 day ago
T Mobile Authorized Retailer Sales Associate
Canton, GA 30115
Full-time
Onsite
New Grad, Entry Level
0+ years expLuna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with ambition for unlimited potential. The Retail Sales Representative role focuses on building customer relationships, providing exceptional service, and promoting T-Mobile products in a fast-paced environment.
FranchiseMobileTelecommunicationsWireless
Responsibilities
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices
Approaching service and sales needs with composure, integrity, and compassion
Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning-fast LTE network
Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Cash Handling and Store Operations responsibilities as needed
Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
Successfully identify and hand off small business leads
Support team initiatives and create an inclusive environment
Qualification
Required
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
6 months of customer service and/or sales experience, Retail environment preferred
Preferred
Bilingual candidates encouraged to apply
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals
Benefits
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Donation matching
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Company
Luna Wireless
Luna Wireless specializes in wireless telecommunication, operates mobile stores, along with franchise services.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase