Benjamin Franklin Plumbing of Long Island · 3 weeks ago
Client Care Representative
Deer Park, NY 11729
Full-time
Onsite
New Grad, Entry Level
$37K/yr - $55K/yrBenjamin Franklin Plumbing of Long Island is seeking a Client Care Representative to manage incoming client calls and assist with service scheduling. The role involves ensuring excellent communication with clients and maintaining a high standard of customer service.
Consumer Services
Responsibilities
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
Qualification
Required
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Preferred
Prior customer service experience preferred
Benefits
401(k)
401(k) matching
Health insurance
Company
Benjamin Franklin Plumbing of Long Island
Benjamin Franklin Plumbing of Long Island is a certified, insured and licensed Long Island Plumbing company.
Founded in 1988
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase