Que Technology Group · 2 months ago
24x7 Operational Staff Support - CONTINGENT - Dept 02 - 033
Fort Meade, Maryland
Full-time
Onsite
Senior Level
7+ years expQue Technology Group, Inc. is seeking an experienced 24x7 Operational Staff Support to support intelligence operations within an exciting organization. The role involves providing 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems, along with monitoring and supporting customers with access issues.
Cloud ComputingComputerConsultingInformation ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems
Responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support
This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services
Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services
The candidate will use JIRA for ticket management and provide support via email, chat, and phone
The ideal candidate is an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment quickly
Qualification
Required
Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
Seven (7) years experience as a System Engineer in programs or contracts of similar scope, type and complexity
Five (5) years of additional System Engineering experience may be substituted for a bachelor's degree for a total of 12 years experience
TS/SCI clearance with polygraph
Preferred
Experience with or knowledge of Online and telephone customer support
Public Key Infrastructure (PKI)
Attribute Based Access Control (ABAC)
Entitlements Management
LDAP directories
SQL and basic database querying abilities
RESTful services
Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
Linux operating systems
Ability to analyze system applications and perform troubleshooting
Ability to understand and communicate complex software systems
Ability to modify Confluence pages and write technical documentation to support customers
Ability to assist with educating/training customers on software capabilities
Ability to assist with understanding and defining customer needs
Ability to work independently
Benefits
Company Medical/Dental/Vision plans – Company paid
Short-term Disability, Long-term disability and Life Insurance – Company paid
Business/ First Class travel upgrade for 7 hour or longer flights & company card will be provided for expenses
Vacation / Personal days granted at 25 days per year
Paid Federal Holidays – 11 days
$5,000 Annual Professional Development Fund plus 40 paid hours if in class
401K with 6% company match; all contributions are immediately vested by Employee
Employee will be paid a bonus of $10,000 per employee hired based on their referral
Up to 3 paid Code Red days due to customer closure
Company
Que Technology Group
A scalable solution provider with technical professionals who have the skills, product knowledge.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Bernar Tallitsch
Subject Matter Expert and Partner
Company data provided by crunchbase