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Consumer Direct Care Network · 6 days ago

Support Broker Supervisor

Las Cruces, NM

Full-time

Onsite

Senior Level

$66K/yr - $71K/yr

6+ years exp

Consumer Direct Care Network is a growing company dedicated to providing home and community-based services for individuals with disabilities and older adults. The Support Broker Supervisor will apply a person-centered approach to oversee the implementation of services, train staff, and ensure compliance with Medicaid guidelines.

Health CareHome Health CareHospitalPersonal Health

No H1B

Responsibilities

Apply a person-centered approach to keep the client at the center of all program functions

Supervise the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines

Train and supervise staff

Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity

Directly manage client cases as needed

Promote cohesiveness in the office environment

Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs and county Health and Human Services

Collaborate with stakeholders regarding delivery of services

Collect and analyze program score card, dashboard, and key performance indicators

Comfortable with public speaking

Strong written and verbal professional communication skills

Oversee compliance with applicable legal requirements, standards, policies, and procedures

Oversee advanced reporting

Demonstrate dependability

Demonstrate effective problem solving and decision-making skills

Exhibit strong computer literacy and efficiency

Oversee complex service programs and special projects

Identify and implement process improvement efforts

Oversee special projects as needed

Maintain necessary skills and knowledge to coordinate work flow

Market services to referral sources

Participate in, and assign, professional development and training activities

Prioritize and multitask effectively, ability to quickly switch gears

Provide excellent customer service to internal and external clients

Recruit, hire, train, and supervise employees

Represent company at stakeholder meetings, health fairs and provider fairs

Supervise deliverables and ensure timely completion of projects

Travel within the assigned geographic area as required

Supervise and coordinate the enrollment of clients and/or employees in services, including the development of the service/support plan and budgets

Supervise Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner

Monitor staff productivity based on metrics outlined in program contracts

Demonstrate strong organization and time management skills

Deliver employee corrective actions/performance improvement plans

Assist other departments due to business needs

Provide coaching and counseling to employees

Handles escalated complaints

Bilingual preferred in various locations

Other duties as assigned

Qualification

Social Work degreeDisabilitiesLeadership experiencePublic speakingCustomer serviceProblem solvingBilingualTime managementOrganizational skillsCommunication skills