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ATC · 1 day ago

Desktop Support Engineer

Madison, WI

Contract

Onsite

Senior Level, Lead/Staff

10+ years exp

ATC is looking for a Desktop Support Engineer to join their User Support Services team. The role involves providing first- and second-level technical support, diagnosing and resolving desktop, hardware, software, and operating system issues while delivering high-quality customer service.

AnimationInformation TechnologyMobile AppsSoftware

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Ramakrishnan M

Responsibilities

Providing routine first- and second-level technical support

Resolving more complex technical issues by leveraging documented procedures and independent judgment

Supporting institutional mission activities through IT by delivering professional, courteous, and high-quality customer service

Diagnosing, troubleshooting, resolving, and escalating desktop, hardware, software, and operating system issues while adhering to established policies and procedures

Qualification

Computer software knowledgeMicrosoft Active DirectoryHardware troubleshootingWindows 10/11 experienceMacOS / OSX experienceTicketing systems experienceCustomer service experienceTeam collaborationCommunication skills

Required

Knowledge of computer software, operating systems, hardware, and networking (10+ years)

Microsoft Active Directory experience (10+ years)

Hardware and software troubleshooting expertise (10+ years)

Ability to work independently and collaboratively in a team environment

Professional and courteous customer service experience

Preferred

Windows 10/11 experience (3+ years)

macOS / OSX experience (2+ years)

Experience with ticketing systems (e.g., JIRA)

Knowledge of computers and endpoint security

Strong verbal and written communication skills

Company

ATC

Founded in the wake of the 2008 Great Recession, ATC has evolved into a dynamic tech company, known for its ability to adapt quickly to the ever-changing business landscape.

Founded in 2007

West Des Moines, Iowa, USA

201-500 employees

https://atc.xyz

H1B Sponsorship

ATC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (24)

2024 (12)

2023 (13)

2022 (7)

2021 (23)

2020 (38)

Funding

Current Stage

Growth Stage

Leadership Team

Zainab (Ameera) A

Director of Partnerships & Training Departments/Senior Agile Specialist

Company data provided by crunchbase