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Power Factors · 3 days ago

Customer Success Manager, Renewables (Remote in United States)

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive renewable energy management suites in the market. The Senior Customer Success Manager is responsible for developing and sustaining customer relationships through strategic engagement and collaboration, ensuring customer satisfaction and value realization.

Clean EnergyInfrastructureRenewable EnergySaaSSoftware

Responsibilities

Act as the primary account owner for coordinating customer health and growth-related efforts

Engage directly with customers to enhance their business outcomes through strategic consultation and best-practice solutions

Lead technical discussions to address complex issues, advocating for robust and adaptable enterprise solutions

Manage customer projects end-to-end, ensuring objectives and criteria for success are met

Establish yourself as a community thought leader through educational initiatives, workshops, and content creation

Relay customer feedback to inform the development roadmap for platform features and services

Cultivate deep relationships with customers, understanding their unique business landscapes and goals

Collaborate with internal cross-functional teams (Product, Development, Engineering, Sales) to advocate for customer interests

Qualification

Renewable Energy experienceCustomer Relationship ManagementProject ManagementSCADA knowledgeB2B SaaS experienceStrategic ThinkingSolution-orientedLanguage skillsCommunication skillsTeam collaboration

Required

University degree in Business, Engineering, or a related field

Minimum of 10 years' experience in customer-facing roles involving project management, business process development, professional experience with SCADA and B2B SaaS

Minimum of 10 years' experience in the Renewable Energy industry (Solar/Wind/Storage) is highly preferred

Proven experience in managing large accounts and ensuring customer satisfaction, value realization and drive positive Net Revenue Retention

Strong relationship management skills and customer focus

Solution-oriented strategic thinker; take responsibility; drive resolution

Ability to think technically and manage both tactical details and strategic goals

Excellent, professional communication skills in English

Ability to communicate in French, German, or Spanish is an asset

You are enthusiastic about being a part of a dynamic, mission-driven team and contributing to the continued growth and success of Power Factors