State of Tennessee ยท 1 day ago
UNEMPLOYMENT CLAIMS AGENT - 01062026-73877
Dyer County, TN
Full-time
Onsite
New Grad, Entry Level
$3,229/mo - $3,229/moThe State of Tennessee is seeking an Unemployment Claims Agent to support the Unemployment Insurance Division. The role involves interviewing applicants for unemployment benefits, determining eligibility, and ensuring the accuracy of claims processing.
AgricultureChildrenEducationGovernmentHealth Care
Responsibilities
Retrieves relevant information from employer and claimant to complete unemployment claim process, review unemployment claims for accuracy, and completeness
Learns to explain and interpret unemployment insurance programs, guidelines, rules and regulations to applicants and employers through training, relevant materials and email updates
Identifies appropriate type of claim and reason for separation from employment based on information gathered, detects changes in claimant circumstances and makes initial determination of eligibility of each application for benefits
Learns to enter relevant information into the unemployment insurance database
May provide guidance or training for continuous improvement regarding the unemployment claims process
All other duties as required
Qualification
Required
Graduation from high school or equivalent
Knowledge of Administrative and Clerical Procedures
Knowledge of Principles and Processes for Customer
Knowledge of Microsoft Office Products
Knowledge of Basic Mathematics
Time Management of One's Own Time
Active Learning Skills
Active Listening and Communication
Reading Comprehension
Must be Self-Sufficient
Deductive and Inductive Reasoning
Written Comprehension
Ability to Multitask
Ability To Organize Day to Day Operations
Instills Trust
Customer Focus
Optimizes Work Processes
Interpersonal Savvy
Action Oriented
Preferred
customer service experience
Company
State of Tennessee
State government is the largest employer in Tennessee, with approximately 43,500 employees in the three branches of government.
Founded in 1796
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Hugh Hale
Chief Information Officer, TennCare
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