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Time Investment Company · 1 month ago

Bilingual Customer Care Representative - Remote

United States

Full-time

Remote

Entry, Mid Level

$19/hr - $22/hr

2+ years exp

Time Investment Company is dedicated to providing exceptional service and integrity in point-of-sale financing. The Bilingual Customer Care Specialist will work from home, offering friendly customer service to loan holders, answering inquiries, and assisting with payments while upholding the company's core principles.

AdviceFinancial ServicesImpact Investing

Growth Opportunities

Responsibilities

Welcome our new customers and review loan information with them

Verify account information to ensure the customer’s needs are being met

Interact with our customers in response to their inquiries about products and services, and to help resolve issues

Support customers making their monthly payment or updating their information

Create account notes that are clear and concise

Make outbound calls to customers who are up to 29 days delinquent

Ability to handle large volumes of inbound calls

Communicate with customers via email and text message

Work with title companies and banks inquiring about refinance requirements

Other duties as assigned

Support and live out our Core Principles – Service, Excellence, Integrity, Generosity and Fun

Qualification

Customer service experienceBilingual (English/Spanish)Microsoft OutlookCRM program experienceMathematical skillsCommunication skillsProblem-solving skills

Required

Ability to communicate effectively and professionally with customers both written and verbally

2-3 years of customer service experience, including assisting customers by phone

Should be proficient in Microsoft Outlook; experience with a CRM program is desired

Fluent in English and Spanish

Available between 8am and 8pm; able to work late 1-2 nights a week, as well as a rotating Saturday schedule (9am-noon)

Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals

Ability to prepare reports and correspondence

Ability to communicate effectively with customers and other employees of the organization

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals

Ability to compute rate, ratio and percent

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Ability to deal with problems, involving several concrete variables in standardized situations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job