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GXO Logistics, Inc. · 1 day ago

Director, Account Management

North Carolina, United States

Full-time

Onsite

Director/Executive

7+ years exp

GXO Logistics, Inc. is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. As the Director of Account Management, you will manage the customer experience and lead complex solutions that deliver value, focusing on customer retention and satisfaction.

LogisticsSupply Chain Management

Responsibilities

Champion the Voice of Customer (VoC) methodology to enhance and manage the customer experience

Drive customer retention and satisfaction by cultivating strong relationships and proactively identifying opportunities for organic growth within existing accounts

Establish and execute strategic plans to drive account penetration and long-term growth

Partner closely with Operations teams to ensure service level agreements (SLAs) are consistently met and customer expectations are exceeded

Lead commercial activities including work order completion, renewal negotiations, pricing discussions, and front-line customer negotiations

Serve as a key contributor in the development, review, and refinement of Statements of Work (SOWs) and RFP responses

Build and nurture relationships to support successful internal and external initiative

Qualification

Account managementCustomer relationship managementStrategic planningPricing strategyRFP responsesStatements of Work (SOWs)Analytical thinkingLeadership skillsCollaboration skillsCommunication skillsProject managementTime management

Required

Bachelor's degree or equivalent related work or military experience

7 years of progressive experience in account management

Demonstrated ability to lead strategic customer initiatives, manage complex relationships, and deliver commercial value

Superior customer relationship management experience and skills

Experience in pricing strategy, RFP responses, Work Order creation and development of Statements of Work (SOWs)

Strong business acumen and cross-functional collaboration skills

Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience

Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence internal and external stakeholders

Preferred

10 years of progressive experience in account management

Experience within supply chain or logistics environments is a strong plus

Strong analytical thinking skills with the ability to interpret data, identify trends, and support strategic decision-making

Advanced project and time management skills, with the ability to prioritize effectively, manage multiple initiatives, and consistently meet customer expectations