Apply on Employer Site

dnata · 1 day ago

Account Manager

Brisbane, CA

Full-time

Onsite

Entry, Mid Level

$67K/yr - $110K/yr

2+ years exp

dnata is one of the world’s largest air services providers, and they are seeking an Account Manager to join their San Francisco team supporting the SFO airport. The primary role is to build and maintain strong relationships with airline clients, ensuring the seamless delivery of catering services and driving revenue growth.

Air Transportation

Responsibilities

Follow up with the proper department to ensure all open issues are resolved

Ensure that the day-to-day operation is on schedule, using the proper and most updated documentation

Liaise with the local customer station team and follow up on all local operational related issues

Maintain an on-going proactive relationship with assigned accounts and maintaining a dialog with assigned representatives

Ensure equipment inventories are taken and communicated to appropriate personnel on time according to the customer schedules

Support the Executive Chef in coordinating menu presentations and any special presentations. Ensure appropriate unit key personnel are invited to attend

Support the Production department with all airline cycle changes. This includes holding menu meetings, coordinating purchases with the buyer, and ensuring that cycle changes are transparent

Monitor and ensure that loading and billing of the customer is accurate

Coordinate and participate in all kitchen evaluations; distribute evaluation feedback to department managers and ensure appropriate response is provided in a timely, detailed manner

Communicate daily with department managers regarding operational issues and attend daily operations briefing

Document and maintain a daily customer discrepancy log; communicate information to respective department managers; monitor follow-up on action plans to ensure customer satisfaction; follow-up with the customer to communicate actions taken to resolve issues

Monitor and ensure compliance with customer safety and equipment policies/procedures!

Other duties as assigned

Coordinating with airline clients and ensuring efficient delivery logistics

Excellent communication skills, including conflict management and resolution, with a track record in customer service

Other duties as assigned