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Intugine - Logistics through Innovation · 5 days ago

Customer Support - Intern

United States

Internship

Remote

Intern

Intugine is a logistics technology company focused on providing visibility solutions for supply chains. The Customer Support Executive Intern will manage client relationships, assist with queries, resolve issues, and ensure successful implementation of solutions at client locations.

Internet of ThingsLogisticsReal TimeSaaSSupply Chain Management

Growth Opportunities

Responsibilities

Assisting client's queries over email, call and messages

Looking into complaints and coordinating with clients to resolve their issues

Resolves product or service problems by clarifying the client's issues; determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Prepares product or service reports by collecting and analyzing clients information

Ensure timely deliveries and replacements. Visits to the client's location for successful implementation

Contributes to team effort by accomplishing related results as needed

Generating product ideas to reduce the number of queries & solve the pain points of customers

Participate in innovation and find new ways that are more efficient in terms of operations

Training clients about existing products over calls

Qualification

Customer supportClient trainingProblem-solvingCommunication skillsTeam collaboration

Required

Assisting client's queries over email, call and messages

Looking into complaints and coordinating with clients to resolve their issues

Prepares product or service reports by collecting and analyzing clients information

Ensure timely deliveries and replacements. Visits to the client's location for successful implementation

Contributes to team effort by accomplishing related results as needed

Generating product ideas to reduce the number of queries & solve the pain points of customers

Participate in innovation and find new ways that are more efficient in terms of operations

Training clients about existing products over calls

Rotational Shift timings between 6 AM-3 PM, 10 AM-7 PM, 2 PM-11 PM and 10 PM-6 AM

Preferred

Previous experience in customer success/operations role is preferred

Company

Intugine - Logistics through Innovation

Intugine is a leading real-time multimodal supply chain visibility enabler, leveraging its expertise in IoT technology to help businesses optimise & digitise their logistics operations.

Founded in 2017