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WENCOR · 3 days ago

Customer Service Representative

Burbank, CA

Full-time

Onsite

New Grad, Entry Level

WENCOR is responsible for providing maintenance and support for contracted and non-contracted customers. The Customer Service Representative will manage customer relationships, report on customer status, and handle quote administration.

AerospaceManufacturingMechanical Engineering

Responsibilities

Maintain existing customer relationships

Provide customer status reports according to individual customer requirements and preferred templates

Generate daily reports tracking customer unit priorities and delinquencies

Administrate quote approvals and route to responsible Production Representative

Qualification

Customer relationship managementOffice applications proficiencyPlanningOrganizingCommunication skillsProactiveReactiveDependabilityProductivity standardsTeam orientedSelf-motivatedInterpersonal skills

Required

Responsible and held accountable for repair customer maintenance/support for contracted and non-contracted customers

Maintain existing customer relationships

Provide customer status reports according to individual customer requirements and preferred templates

Generate daily reports tracking customer unit priorities and delinquencies

Administrate quote approvals and route to responsible Production Representative

Strong communication skills

Team oriented

Self-motivated

Interpersonal Skills - Focuses on the solution, not the problem; Remains open and objective to others' ideas and tries new things

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Is able to multi-task and be able to change priorities as required by customer and company driven demands

Be proactive and reactive making appropriate adjustments for what is required accordingly

Quantity - Meets productivity standards as required; Completes work in timely manner; Strives to increase productivity; Works quickly

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan

Proficient understanding of office applications (Word, Excel, PowerPoint, Outlook)

Company

WENCOR

Wencor has been a trusted partner in aerospace for over 70 years, offering PMA design and development, CMM and DER repairs, and an extensive network of distribution solutions which offer increased availability, improved product reliability and cost effectiveness.

Founded in 1955