Apply on Employer Site

East House · 3 weeks ago

Client Services Assistant (MHAP)

Rochester,NY,US

Full-time

Onsite

New Grad, Entry Level

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. The Client Services Assistant is responsible for ensuring program compliance with regulatory guidelines and supporting individuals in living independently in the community by overseeing housing safety and maintenance, coordinating apartment turnover, and addressing client goals.

Health CareMental Health

Responsibilities

Ensures Housing is Safe and Healthy

Conducts routine apartment inspections per program guidelines to ensure that housing is safe and healthy for the people we serve. Inspections may include:

Random weekly, bimonthly inspections

Fire safety inspections

Move in or out inspection

Staff consistently informs supervisor of issues identified

Coordinates Apartment Turnover Activities

Coordinates activities related to apartment turnover to ensure apartments have been cleaned and prepared for new tenants

Adequate housing is available in a timely manner to incoming clients

Program and admission staff are satisfied that adequate housing is prepared for incoming/outgoing clients

Assists individuals with tasks for move in/set up of housing and/or transition or move out

Coordinates activities with program staff to ensure apartment are 'move-in' ready when there is client turnover

Furnishing and Maintenance of Apartments

Assists the Client Service Assistant II to develop and maintain an inventory of apartment furniture/ necessities

Apartments are well maintained and have adequate furnishings within budget parameters

Staff and clients are satisfied with the conditions of apartments

Processes are streamlined to meet client and program needs

Collaborates with East House programs to understand needs and develop processes that lead to property related efficiencies

Services that Address Client Goals

Partners with identified client to achieve service plan goals with the scope of the program services (i.e. Assists with tasks for maintaining apartment, performs random toxicology screens, etc.)

Consistently responds appropriately to needs of residents that occur during on-duty shifts

Documentation meets agency expectations

Attends program community meetings

Documents client-related activities

Follows all applicable policies, federal and state laws, and East House compliance standards

Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions

Qualification

Effective communicationOrganizational skillsBasic computer literacyMicrosoft Word skillsCultural competenceAccountabilityCommunity buildingIntegrityCollaboration

Required

Effective written and oral communication skills

Ability to work cooperatively and effectively with culturally diverse clients, staff and community service providers

Ability to maintain professional practices, including confidentiality of financial, client and personnel information

Excellent organizational skills and ability to manage multiple tasks simultaneously

Basic Computer Literacy as evidenced by the ability to go online and conduct basic searches on the Internet, check his/her email account, create and send email with an attachment and use simple email features

Basic Microsoft Word skills as evidenced by the ability to produce basic business letters and simple tables and charts; as well as check spelling, set tabs, change page orientation, sort, save, open and organize electronic files

NYS motor vehicle license, safe driving record and availability of personal vehicle for work