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MEDITECH · 1 day ago

Client Services Specialist

Foxborough (Foxboro), MA

Full-time

Hybrid

New Grad, Entry Level

$54K/yr - $66K/yr

MEDITECH is a company focused on improving patient care through technology. The Client Services Specialist role involves assisting healthcare professionals with enterprise health record issues and resolving customer software problems.

Health CareInformation TechnologySoftware

No H1B

Responsibilities

Troubleshooting, researching, and solving customer software and system problems

Acting as the primary contact for clients

Answering customer questions

Processing requests for software enhancements and system modifications

Corresponding with customers over the phone and through letters, fax and email

Providing customer education, both internally at MEDITECH and at customer sites

Working on a variety of group projects, communicating with development staff

Mentoring co-workers

Traveling 20-30% of the time, as requested

Qualification

Customer service experienceNursing experienceProject managementOrganizational skillsMulti-taskingVerbal communicationWritten communicationInterpersonal skillsPresentation skillsTeamwork

Required

Bachelor's or associate degree preferred and/or applicable training, education, or customer service experience, and/or related military experience

No specific experience is necessary; we will train you!

Exceptional written and verbal communication skills

Exceptional project management and organizational skills

Ability to work well independently and as part of a team

Ability to multi-task in a fast-paced environment

Strong interpersonal and presentation skills

This is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel. The company provides timely and complete reimbursement for all approved expenses as outlined in our travel reimbursement guidelines

You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption

Preferred

Experience in Nursing, Pharmacy, Radiology, Physician Practice or Hospital, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health is a plus, but not required