ComForCare San Fernando Valley ยท 1 week ago
Home Care Scheduling Coordinator
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
$24/hr - $28/hr
2+ years expComForCare Home Care in San Fernando Valley is a premier provider of non-medical, private duty home care services. The Scheduling Coordinator is responsible for managing scheduling operations, ensuring clients are matched with qualified caregivers, and handling various administrative tasks.
Hospital & Health Care
No H1B
Hiring Manager
Pedro Zayas
Responsibilities
Responds to customer requests in an efficient and professional manner
Checks emails and phone messages regularly throughout the business day and responds appropriately and in a timely manner
Ensures clients are staffed with qualified caregivers and assures maximum attendance ratios
Coordinates and updates client/caregiver schedules in Agency's online scheduling system
Preventively creates contingency plans to handle potential emergency staffing needs
Ensures open shifts are covered by the close of each day for the following day
Communicates scheduling updates to Agency's office personnel timely
Reports client/family/employee concerns to relevant Agency staff
Informs and familiarizes with clients' service/care plan, and communicates with caregivers in preparation for their initial visits
Reviews and familiarizes with caregivers' qualifications to ensure skill set is aligned with care plan
Manages intake telephone calls and answers potential clients' questions regarding Agency's home care services
Assists Agency personnel in following up with potential clients and/or their family through phone, email or standard mail
Schedules initial non-medical assessment with each new client/family
Enters Intake information in Agency's online system in a timely manner and helps maintains Intake binder for office
Verifies caregiver flowsheets against clients' schedule
Manages caregiver over time hours especially during emergency situations
Enters billing and payroll data into Agency's online system
Follows up with caregivers/staff with any payroll questions and documentation, as requested
Generates monthly schedules for clients/caregivers
Enters new client and new hire information and updates as needed
Updates any client/caregivers schedules in a timely manner
Generates reports to schedule upcoming supervisory visits and informs staff of scheduled visits
Coordinates caregiver training to ensure regulatory compliance
Schedules caregivers in Agency's online training platform, and maintains weekly schedule
Updates caregiver files to reflect completion of training
On-call duties as assigned
Assists office staff with unemployment and workers' compensation items
Qualification
Required
2+ years experience as scheduler in a home care agency or senior living facility
High school diploma
Eighteen years of age or older, with U.S. citizenship and/or equivalent employment authorization
Demonstrated ability to effectively communicate and interact with clients/family, caregivers, co-workers, referral sources and outside agencies
Extensive experience performing administrative duties relevant to scheduling, customer service and office operations
Outstanding customer service skills
Ability to perform multiple tasks under strict deadlines
Pass state criminal background check clearance or have exemption clearance
Preferred
Some college-level coursework, strongly preferred
Associate or Bachelor's degree ideal
Company
ComForCare San Fernando Valley
ComForCare is a premier provider of in-home care with locations in the U.S. and Canada. We help seniors live independently in their own home.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase