This job has closed.

Volunteers of America Mid-States · 4 days ago

Program Manager - Clinical Services

Owensboro, KY

Full-time

Onsite

Mid, Senior Level

$72K/yr - $73K/yr

4+ years exp

Volunteers of America Mid-States (VOA) is a non-profit organization dedicated to creating positive change in the lives of individuals and communities. The Program Manager - Clinical Services is responsible for overseeing the clinical team in addiction recovery services and ensuring compliance with treatment standards.

Non ProfitService IndustrySocial Impact

Responsibilities

Supervises clinical therapists, PRN therapists, RST Manager and Targeted Case Manager

Monitors clinical services provided to clients in addiction recovery and co-occurring programs

In collaboration with RST Manager, discharges or transfers from programs when needed, and monitors and completes agency discharges

Manages client documentation and assessments, ensuring that clinicians are completing thorough and on-time documentation

Manages the program Good Time Reporting Completion

Triages questions from referral sources about programming, as needed

Manages clinician case load, group sessions, and on-call schedules

Coordinates and evaluates all treatment services (including drug testing, clinical referrals, individual/group counseling sessions, family sessions, education series and aftercare referrals)

Collaborate with Associate Director and RST Manager to facilitate all staff meetings

Assists Director with PQI reporting quarterly as well as monthly when needed

Assists in support of maintaining addiction recovery and co-occurring services Policy and Procedures Manual and program manuals and ensures staff compliance

Manages all Child and Family program reporting

Coordinate regularly with Utilization Management team to ensure that billing for services is timely and accurate

Coordinates and collaborates with external community partnerships

Provides crisis intervention and assists in emergency consultation as needed

Provides supervision and performance review to clinical management staff

Provide Clinical Supervision to agency therapists/counselors as AODE Clinical Supervisor role through regulations

Serves effectively as a consultation resource for staff and clearly communicates clinical expertise

Effectively works to maintain Behavioral Health Services Organization KARS standards along with AODE, CARF, ASAM and Medicaid standards and takes prompt, effective action to correct any deficiencies in coordination with Senior Director and Director of Addiction Recovery Services, Utilization Management, and Clinical Staff

Attends all required meetings on a scheduled basis and effectively uses these to resolve problems, review nursing/clinical issues and to enhance the competencies of clinical staff

Manage the documentation of all clinical, billable, and non-billable services into Electronic Health Records

Any other responsibilities as assigned to meet the mission of the agency

Performance quality improvement (PQI) duties as assigned by supervision & PQI committee

Qualification

LCSWClinical supervisionProgram developmentCrisis managementBehavioral health experienceStaff trainingOrganizational managementWritten communicationOral communication