CES · 1 day ago
Senior Software Engineer(Support Engagement) - 2914 (Remote)
United States
Full-time
Remote
Senior LevelCES is a company with over 26 years of experience in Software Product Development and Digital Transformation Consulting Services. They are seeking a Senior Software Engineer to design and customize solutions in Dynamics 365 Customer Service and Omnichannel, while collaborating with functional consultants and providing technical support.
Cyber SecurityInformation Technology
Responsibilities
Design, develop, and customize solutions in Dynamics 365 CE Customer Service & Omnichannel
Build and deploy PVA chatbots integrated with Customer Service channels
Configure and support Contact Center service flows (voice, chat, email, social channels)
Collaborate with functional consultants to translate business requirements into technical solutions
Ensure compliance with security roles and access control in CE applications
Provide technical support, troubleshooting, and performance optimization
Qualification
Required
Strong hands-on experience in Dynamics 365 Customer Service module
Expertise in Omnichannel for Customer Service (routing, workstreams, channels, agent experience)
Development and customization using Power Virtual Agents (PVA) for chatbot solutions
Experience integrating and configuring Contact Center solutions (service-only focus, no ERP/Finance modules)
Proficiency in Power Platform (Dataverse, Power Automate, Canvas/Model-driven apps)
Knowledge of custom plug-ins, workflows, PCF controls, and ribbon customization
Familiarity with Azure services for extending Dynamics 365 capabilities
Design, develop, and customize solutions in Dynamics 365 CE Customer Service & Omnichannel
Build and deploy PVA chatbots integrated with Customer Service channels
Configure and support Contact Center service flows (voice, chat, email, social channels)
Collaborate with functional consultants to translate business requirements into technical solutions
Ensure compliance with security roles and access control in CE applications
Provide technical support, troubleshooting, and performance optimization
Preferred
Microsoft certifications in Dynamics 365 Customer Service / Omnichannel / Power Platform
Prior experience in large-scale contact center implementations
Strong communication and stakeholder management skills
Benefits
Flexible working hours to create a work-life balance.
Opportunity to work on advanced tools and technologies.
Global exposure to not only collaborate with the team, but also to connect with the client portfolio and build professional relationships.
Highly encouraged for any innovative ideas & thoughts and we support in executing the same.
Periodical and on-spot rewards and recognitions on your performance.
Provides a better platform for enhancing skills via many different L&D programs.
Enabling and empowering atmosphere to work along.
Company
CES
CES is an information technology and business process management company.
Founded in 1996
1001-5000 employees
H1B Sponsorship
CES has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (10)
2023 (7)
2022 (13)
2021 (11)
2020 (15)
Funding
Current Stage
Late StageLeadership Team
Raju Vedala
Chief Executive Officer
Recent News
shropshirestar.com
2025-09-20
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2025-05-17
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2025-04-30
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