Medior Customer Success Manager DACH (m/f/d) jobs in United States
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Planbition a zvoove company · 4 days ago

Medior Customer Success Manager DACH (m/f/d)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$3,500/mo - $4,500/mo
date2+ years exp

Planbition, a zvoove company, is seeking a Medior Customer Success Manager for the DACH region. This role involves guiding customers through onboarding and implementation of recruitment technology, ensuring they achieve long-term success and satisfaction with the software.

Business IntelligenceComputerCRMInformation ServicesSchedulingSoftwareVirtual Workforce

Responsibilities

Guide customers through structured onboarding and implementation projects, from intake to go-live
Manage a portfolio of customers in the DACH region and act as their primary point of contact within RecruitNow
Drive adoption, NPS and long-term retention
Identify risks, opportunities and optimization potential and scalability proactively

Qualification

Customer Success ManagementSaaS ExperienceRecruitment SoftwareStakeholder ManagementAnalytical SkillsGerman LanguageEnglish LanguageCommunication SkillsProblem-SolvingOrganizational Skills

Required

2–3 years of experience in Customer Success, Consulting or Account Management within a SaaS or scale up
Experience with recruitment software, HR tech or ATS platforms is a strong plus
Strong stakeholder management and prioritisation skills
Clear and effective communication skills (online, phone, email, presentations)
Analytical and problem-solving mindset
Professional proficiency in German and English (spoken and written)

Benefits

24 vacation days
8% holiday allowance
Travel and home-working reimbursement
Personal development budget
Flexible working: Work in the way that suits you best, from the office or from home, between 07:30 and 19:30. But at least three days in the office
A well-equipped office setup and everything you need to work comfortably from home
Team outings
An annual BBQ
Vitality week
Table tennis
A delicious lunch every day
Continuous focus on growth through knowledge sessions, training, studies and our e-learning platform

Company

Planbition a zvoove company

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Planbition is dé gebruikersvriendelijke en betaalbare webbased oplossing voor uw personeelsplanning, welke volledig ontwikkeld is vanuit het gezichtspunt van de gebruiker.
dateFounded in 2011
location
Nijmegen, Gelderland, NLD
people-size2-10 employees
web-link
https://www.planbition.com/

Funding

Current Stage
Early Stage
Total Funding
unknown
2024-01-23Acquired
Company data provided by crunchbase