Yale University · 1 day ago
Clinical Receptionist Yale Health
New Haven, CT
Full-time
Onsite
Mid Level
$27.74/hr - $27.74/hr
4+ years expYale University is a prestigious institution committed to providing health services through Yale Health. The Clinical Receptionist will be responsible for ensuring seamless patient encounters, managing appointment scheduling, and providing information to patients about policies and procedures.
AssociationBusiness DevelopmentEducationMedicalSocial Entrepreneurship
Responsibilities
Answer phones, greet patients and visitors and schedule appointments
Serve as a source of information to patients on policies, procedures and office activities
Monitor daily appointment access in order to ensure that appointments are scheduled in accordance with section guidelines
Make adjustments as necessary. Initiate and direct reception staff in rescheduling activities and assist in that process as necessary
Schedule appointments in the Epic clinical system
Arrive patients for appointments and assist patients walking in with appointments, questions, and forms
Monitor and assist in the support of timely completion of all reception tasking, both through Epic and via My Chart requests and messages
Collaborate with management and clinical leadership around best practices and workflow
Provide assistance with complex patient scheduling needs, and coordinate follow up appointments as necessary
Gather, compile and record data
Create reports and summarize findings
Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting physician/nurse directly for urgent needs. Provides assistance to other receptionists in screening patient calls
Provides specialized information related to section, policies, procedures, insurance and services. Assists patients with the completion of forms
Builds monthly provider master schedules and clinic calendars from established sources and verifies provider sessions worked. Modifies master schedules to accommodate time off, extra patients, hospital emergencies, etc. Creates patient bump lists as necessary due to last minute provider call outs
Schedules patient appointments and resolves scheduling conflicts. Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling. May schedule patients into clinical research studies
Receives patients and visitors. Secures names and needs and directs accordingly. Updates patient information and verifies insurance information, level of services and tracks referrals when necessary. Initiates billing process by completing patient encounter forms and accepts and processes fee for service payments
Books diagnostic tests and specialized appointments for patients at hospitals and other medical facilities and ensures patients are provided with necessary paperwork and specialized instructions for procedures
Schedules surgical procedures for patients. Coordinates available dates for surgery and scheduling of pre and post operative exams and lab work. Obtains and distributes necessary paperwork and maintains system to track completion. Coordinates surgery schedule changes as necessary
Schedules and coordinates departmental meetings, classes, clinics, conferences, etc
Utilizes computer input and retrieve data. Merges and manipulates data to generates complex reports. Compiles and maintains clinical and patient statistical data and produces summaries and reports
Keyboards correspondence, clinical information, reports, publicity material, educational handouts etc. Composes general written material
Obtains patient charts, medical records and lab reports and verifies for completeness
Sorts, screens and distributes incoming mail. Prioritizes and ensures completion of medical forms by clinical staff. Coordinates interdepartmental communication including distribution of medical records and reports
Establishes and maintains filing systems
Maintains inventory of office supplies and educational material
May oversee and instruct support staff. Ensures adequate coverage of reception desk
Performs additional functions incidental to office activities
Qualification
Required
Outstanding interpersonal, communication and customer service skills, as attested by references, with the ability to work with all levels of staff in order to satisfy patient inquiries. Ability to work effectively and respectfully with a diverse population
Excellent critical thinking skills and ability to utilize sound independent judgment to troubleshoot and resolve patient issues. Strong attention to detail and organizational skills. Flexibility and willingness to move between multiple clinical areas
Proven active listening skills to accurately assess and direct callers to the appropriate resources. Well-developed written communication skills, including spelling, grammar, punctuation and proofreading in order to take and relay accurate and complete messages
Demonstrated ability to handle heavy phone volume. Ability to multi-task and meet performance standards in a fast paced, stressful environment. Ability to schedule in an electronic medical record, such as Epic
Proven record of exemplary attendance, punctuality and reliability as attested to by references
Four years of related work experience, two of them in the same job family at the next lower level, and a high school education; or two years of related work experience and an Associate degree; or an equivalent combination of experience and education
Preferred
Proficiency in Epic
Proven experience in a medical/clinical setting scheduling appointments
Company
Yale University
Yale University is a research and education institution that prioritizes its students.
10001+ employees
H1B Sponsorship
Yale University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (355)
2024 (449)
2023 (214)
2022 (208)
2021 (190)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$42.86MKey Investors
Bezos Earth FundAlfred P. Sloan FoundationHyundai Hope On Wheels
2025-10-23Grant
2025-05-21Grant· $0.05M
2023-01-01Grant· $1.27M
Leadership Team
Geoffrey Chatas
Senior Vice President for Operations
Jack Callahan
Senior Vice President for Operations
Recent News
2025-12-10
Company data provided by crunchbase