Technical Support Consultant DACH (m/f/d) jobs in United States
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Planbition a zvoove company · 3 days ago

Technical Support Consultant DACH (m/f/d)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$2,500/mo - $3,500/mo
date2+ years exp

Planbition, a zvoove company, is seeking a Technical Support Consultant to ensure that DACH-customers can rely on their recruitment software by solving technical challenges effectively. The role involves providing first and second-line support, managing customer issues, and contributing to internal documentation for continuous improvement.

Business IntelligenceComputerCRMInformation ServicesSchedulingSoftwareVirtual Workforce

Responsibilities

Processing and solving support tickets in a structured and proactive way
Contacting customers by phone when deeper explanation or alignment is required
Contributing to internal documentation and sharing knowledge on recurring issues, bottlenecks and (usage) improvement opportunities
Escalating complex issues to Product Development while retaining ownership of customer communication
Supporting software releases and assisting with customer roll-outs

Qualification

Technical support experienceTroubleshooting skillsJira Service DeskGerman communicationEnglish proficiencyCustomer experience focusOrganizational skillsEmpathetic communication

Required

MBO degree or equivalent
At least 2 years of experience in a technical support role within a software or SaaS environment
Experience with troubleshooting and technical analysis
Strong communication skills in German (spoken and written)
Working proficiency in English

Preferred

Experience with Jira Service Desk or similar tools is a plus

Benefits

24 vacation days
8% holiday allowance
Travel and home-working reimbursement
A personal development budget
Flexible working: Work in the way that suits you best, from the office or from home, between 07:30 and 19:30, but at least three days in the office
A well-equipped office setup and everything you need to work comfortably from home.
Team outings
An annual BBQ
Vitality week
Table tennis
A delicious lunch every day
Continuous focus on growth through knowledge sessions, training, studies and our e-learning platform

Company

Planbition a zvoove company

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Planbition is dé gebruikersvriendelijke en betaalbare webbased oplossing voor uw personeelsplanning, welke volledig ontwikkeld is vanuit het gezichtspunt van de gebruiker.
dateFounded in 2011
location
Nijmegen, Gelderland, NLD
people-size2-10 employees
web-link
https://www.planbition.com/

Funding

Current Stage
Early Stage
Total Funding
unknown
2024-01-23Acquired
Company data provided by crunchbase