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HairClub · 1 day ago

Client Services Coordinator

Cincinnati Metro

Full-time

Onsite

Entry Level

1+ years exp

HairClub is dedicated to providing hair loss solutions that help clients regain their confidence. They are seeking a Client Services Coordinator to interact with clients and facilitate scheduling, ensuring a welcoming environment and supporting the styling team with various administrative tasks.

Consumer GoodsFitnessHealth Care

Hiring Manager

Brandon R.

Responsibilities

Greets all clients & visitors, promptly with a smile, portrays a positive attitude, and assist with all reasonable requests

Answers incoming calls promptly and professionally, provides accurate and appropriate information and directs calls to other staff members while minimizing impact on present clients

Accurately enters all client transactions by selecting the correct performers, service/product codes, and tenders

Actively manages scheduling activities including advance booking, wait times, optimize schedule, service accuracy, appointment ticket accuracy, and appointment confirmations

Supports the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add‐on sales, and various administrative duties

Perform other reasonable duties as assigned

Qualification

Guest service experiencePoint of sale systemBusiness software experienceOrganizational skillsProfessional communicationProfessional imageTime managementSelf-motivated