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Hard Rock Digital · 1 day ago

VIP Marketing Coordinator

Tampa, FL

Full-time

Hybrid

Entry Level

1+ years exp

Hard Rock Digital is focused on becoming the best online sportsbook, casino, and social gaming company in the world. The VIP Marketing Coordinator will perform various administrative tasks to support the VIP team, manage hospitality assets, and ensure effective communication within the team.

Computer Software

Responsibilities

Under the direction of Sr Director, VIP the incumbent performs multiple office activities, thereby relieving the VIP team of clerical and administrative details

Works closely with VIP management and host team in matters relating to assignment of players and proper complimentary issuance and ensures team has the most up to date information impacting guests

Manage hospitality asset inventory including VIP event tickets, experiences, gifts, etc

Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Digital departmental policies and procedures

Compose and type routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation or spelling as needed

Screen telephone calls and visitors, ascertaining who can be re-directed to subordinate management

Provide information to callers, including senior management and key external sources which requires a comprehensive knowledge of company policies, practices, and operations

Update the VIP team regularly on all areas impacting guests, including promotions, events and concerts

Coordinates complimentary process with VIP team and other operating departments

Produce reports as requested such as number of attendees at events and performance as affected by event

Perform a broad range of administrative details of a highly confidential nature on a regular basis and make independent decisions for which probable errors could result in unnecessary costs

Greet guests and participate in social events and special promotions

Maintain calendars for the VIP Leadership, regularly arranging for meetings, conferences, and appointments

Arrange hotel, dining, entertainment, and travel accommodations

Follow up on all assignments delegated to subordinate managers as to status, expected completion date, etc

Always promote positive public/employee relations

Perform all other related and compatible duties as assigned

Qualification

Casino experienceGaming player rating systemAdministrative skillsCommunication skillsOrganizational skills

Required

High School diploma or equivalent with one (1) year experience in a similar administrative role or an equivalent combination of education and experience

One year of related casino experience required along with experience with any other gaming player rating system of at least one (1) year as well

The employee must frequently lift and/or move up to 50 pounds

Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus

Credit Check

Criminal Background Check