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BeMobile, Inc · 5 days ago

Call Center Team Leader

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

BeMobile, Inc is seeking a BeHive Team Leader to guide their Outreach/Call Center team. This role involves leading a team of specialists to drive customer outreach, support retail stores, and deliver exceptional service while fostering a positive work environment.

RetailTelecommunicationsWireless

Growth Opportunities

Responsibilities

The BeHive Team Leader is accountable for leading, managing, and creating an environment of accountability within their team

Inbound and Outbound Customer Outreach: You must develop a team to handle customer inquiries, objections, and complaints effectively while providing solutions or escalating issues as needed through our different communication mediums (inbound, outbound, and digital communication)

Consistent & Excellent BeHive Specialist Performance: The BeHive Team Leader must set clear expectations and hold everyone responsible for their performance

Encourage ownership of tasks and results while providing the necessary support

Build Relationships: Lead your team in identifying and pursuing high-potential business leads, building strong partnerships, and developing tailored solutions that meet the unique needs of each business customer

Elevate Customer Experience: Ensure every interaction—whether it’s the first outreach or post-sale support—is seamless, positive, and leaves business customers feeling valued and supported

Lead by Example: Balance coaching with action—whether it’s jumping in on calls, assisting with proposals, or helping navigate challenges, you’ll model the leadership behaviors that drive results

Drive Results: Monitor team performance metrics, provide support where needed, and ensure the BeHive team consistently meets or exceeds sales and service goals

Qualification

Call center experienceCustomer outreach experienceLeadership experienceRetail experienceCoaching skillsCommunication skillsCollaboration skillsInterpersonal skillsTime managementAttention to detail

Required

1-2 years of Retail or Wireless experience or relevant experience

1-2 years of Leadership experience

1-2 years of call center or customer outreach experience

Strong Leadership skills to develop a team, build relationships, foster a positive work environment, and ensure there is accountability within the team

Excellent communication, collaboration, and interpersonal skills

Exceptional time management skills

Must be able to manage multiple tasks with proper attention to detail in each task

Must be able to execute and train the department processes, Sales Process, and Coaching Process fully to ensure it is being used with the team consistently

Must have a reputation for exceeding expectations without constant oversight