AlphaGraphics ยท 1 week ago
Customer Service / Graphic Designer
Arlington, TX
Full-time
Onsite
Entry, Mid Level
2+ years expAlphaGraphics is an established leader in the Printing, Design, and Shipping industries, seeking a Customer Service Representative (CSR) / Graphic Designer to join their team. The role focuses on establishing and maintaining positive relationships with customers while providing graphic design expertise and support.
Communications InfrastructureEmail MarketingGraphic DesignMarketingPrintingProduct Design
Responsibilities
Serve as the primary internal representative of the organization
Convey to the customer our expertise in products, services, and capabilities
Serve as an external key educator to our community and customers
Communicate customer requirements to the support team in accordance with company policies and procedures
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Determine charges for services requested, collect deposits or payments, or arrange for billing
Attract potential customers by answering product and service questions and suggesting information about other products and services
Qualification
Required
Positive attitude
Graphic Design experience
Serve as the primary internal representative of the organization
Convey to the customer our expertise in products, services, and capabilities
Serve as an external key educator to our community and customers
Communicate customer requirements to the support team in accordance with company policies and procedures
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Determine charges for services requested, collect deposits or payments, or arrange for billing
Attract potential customers by answering product and service questions and suggesting information about other products and services
Must have at least 2 years of Print or Signs experience
Knowledge of the Adobe Creative suite
Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction
Ability to effectively build relationships with customers and teammates
Strong written and verbal communication skills
Desire to continuously look for ways to help people
Problem solver
Benefits
401(k)
Bonus based on performance
Health insurance
Paid time off
Training & development
Competitive Compensation
401k
Healthcare, dental and vision benefits
PTO
Hard work, collaboration, humanity, fun, and laughter
Career path development
Company
AlphaGraphics
AlphaGraphics is a print and marketing solutions company that offers signs, offset printing, and mailing services.
51-200 employees
H1B Sponsorship
AlphaGraphics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2017-10-04Acquired
Leadership Team
Al Schnell
CEO and President
Bonnie Rosselli
CEO
Recent News
2025-10-09
2025-08-21
Company data provided by crunchbase