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Luna Wireless · 1 month ago

T-Mobile Authorized Retailer Sales Associate

Evans, GA 30809

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Luna Wireless, one of the largest Authorized T-Mobile Retailers in the US, is seeking passionate candidates to join their team. The Retail Sales Representative will serve as a brand ambassador, providing exceptional customer experiences and building relationships while promoting T-Mobile products and services.

FranchiseMobileTelecommunicationsWireless

Responsibilities

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store

Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store

Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices

Approaching service and sales needs with composure, integrity, and compassion

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning-fast LTE network

Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further

Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources

Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology

Cash Handling and Store Operations responsibilities as needed

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment

Successfully identify and hand off small business leads

Support team initiatives and create an inclusive environment

Qualification

Customer service experienceSales experienceRetail environment knowledgeBilingual (Spanish)Competitive driveTeam collaborationEffective communicationProblem-solving