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Everway · 4 days ago

Manager, Renewals

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Everway is a company focused on leading the world in Neurotechnology software, aiming to transform communication. The Manager of Renewals will lead a team responsible for managing renewals for a large portfolio of Education customers, ensuring excellence in execution and driving data-informed renewal outcomes.

EducationSoftware

Comp. & Benefits

Responsibilities

Lead, coach, and inspire a team of Renewal Managers responsible for quoting and processing renewals for a large portfolio of mid-market and enterprise customers

Establish a positive, accountable, and high-performing culture within your team, contributing to the overall success and culture of the Renewals organization

Supervise day-to-day operations to ensure timely quote delivery, SLA adherence, and data accuracy in Salesforce

Meet or exceed team renewal revenue quotas through proactive customer engagement, follow-up, and ensuring on-time renewals

Conduct regular 1:1’s and performance reviews for direct reports, providing coaching, feedback, and professional development opportunities

Act as the in-region escalation point for high-priority customer interactions

Monitor team performance using dashboards and reports; identify trends, gaps, and opportunities for improvement

Partner with Customer Success, Sales, and Revenue Operations to ensure alignment on renewal strategy and account handling

Demonstrate a curiosity mindset—continuously seeking ways to improve operations, workflows, standard operating procedures, and documentation in partnership with other leaders

Support the hiring, onboarding, and training of new Renewal Managers & Specialists, ensuring quality ramp-up and retention

Qualification

Customer operationsSalesforceTeam managementPerformance quotasProcess improvementAnalytical skillsCoaching skillsCommunication skillsOrganizational skills

Required

3–5 years of experience in customer operations, renewals, sales or sales support leadership roles

Demonstrated success in meeting revenue or performance quotas in a renewals or sales support environment

Proven track record managing high-volume transactional processes with measurable KPIs

Proven ability—developed via prior Sales or Customer Success roles—to coach and apply advanced customer engagement skills, including discovery, consultative questioning, objection handling, and managing challenging or frustrated customers

Strong interpersonal and communication skills

Experience conducting performance reviews, managing and developing team members

Highly organized and analytical, with strong attention to detail and process improvement mindset

Proficient in Salesforce or other CRM platforms; comfortable working with reporting tools and dashboards