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u-blox · 4 days ago

Senior Customer Success Engineer

Phoenix, AZ

Full-time

Hybrid

Senior Level

u-blox is a leading positioning services provider for field robotics customers, focusing on cloud services to address positioning challenges. The Senior Customer Success Engineer will provide technical support, develop solutions with customers, and collaborate with sales and product development teams to ensure customer satisfaction and successful implementation of IoT solutions.

Internet of ThingsSemiconductorWireless

Culture & Values

H1B Sponsor Likely

Responsibilities

Collaborate with customers to uncover challenges, requirements, and real-world use cases

Evaluate our services against customer needs and co-develop tailored, high-impact solutions

Create scripts and sample code for common customer use cases

Contribute to evolving AI-powered agents and tools that deliver smarter, more proactive customer experiences

Produce application notes, tutorials, and additional documentation for u-blox services

Collaborate closely with the Sales and Growth teams to ensure a seamless customer journey from design to implementation

Provide responsive technical support, including triaging and resolving customer tickets in Zendesk

Continuously hone your skills, develop new ones, and assist with improving the product and its delivery while fostering a collaborative learning environment

Qualification

Embedded software developmentPython scriptingGNSS knowledgeAI-assisted development toolsSoftware application architectureVerbal skillsEager to learnWritten skillsTeam collaboration

Required

Education in the field of Engineering or applied sciences

Knowledge and experience in embedded software development

Programming experience with Python scripting

Knowledge of GNSS (Global Navigation Satellite Systems) and ideally high-precision positioning

Ability to work well as part of a team in an agile, global, and diverse cultural environment

Eager to rapidly learn and apply evolving technology

Located in the Phoenix/Tempe area with a flexible hybrid schedule

Preferred

Interest or hands-on experience with AI-assisted development tools, generative AI for code/documentation, or building intelligent customer workflows

Knowledge and experience in software application architecture

Strong written and verbal skills and the ability to produce clear and accurate documentation

Ability to balance between three competing factors of – “customer desirability”, “business viability” and “technical feasibility”

Travel ~ 10%

Benefits

Hybrid working model & flexible working hours

Training and career growth opportunities

Health, HSA, Dental, Vision and life insurance

401 (K)

Company

u-blox

Glassdoor4.0

u-blox develops chips and modules for wireless communication and precise positioning for connected devices.

Founded in 1997

Thalwil, Zurich, CHE

1001-5000 employees

http://www.u-blox.com

H1B Sponsorship

u-blox has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (4)

2020 (2)