Vinebrook Technology · 3 days ago
Technical Services Coordinator
United States
Full-time
Remote
Entry Level
1+ years expVinebrook Technology is seeking a Technical Services Coordinator who plays a critical role in onboarding new managed services customers. This position involves coordinating onboarding tasks, maintaining technical documentation, and ensuring a smooth transition for customers into the MSP environment.
Cloud ComputingDevOpsIT InfrastructureSaaS
Hiring Manager
Sabina Kroi
Responsibilities
Serve as the primary coordinator for onboarding new MSP customers
Collect and validate environment information (infrastructure, networks, identity systems, applications, security tools)
Facilitate kickoff calls, technical discovery sessions, and onboarding checkpoints
Work cross-functionally with Service Desk, Systems Administration, Networking, and Security teams to ensure smooth onboarding execution
Track onboarding tasks, milestones, risks, and completion status
Create and maintain high-quality documentation including:
Network diagrams
Asset inventories
Access and identity configurations
Backup, monitoring, and security configurations
Server, endpoint, and application details
Build and update SOPs, runbooks, and customer-specific knowledge articles (consistent with knowledge practices in Managed - Services)
Ensure all customer documentation is properly stored, versioned, and accessible within the MSP knowledge repository
Act as a liaison between onboarding teams, technical operations, and account management
Document customer escalation paths, communication expectations, and support processes
Assist in preparing environment overviews and technical summaries for internal handoff to Operations, Systems Administration, and Service Desk teams
Support Technical Account Managers with accurate customer documentation as referenced in templates like SOW Template
Perform basic to mid‑level environment validation tasks (e.g., checking system health, verifying connectivity, confirming AD/O365 configurations
Identify gaps in customer environments requiring additional engineering review or remediation
Provide Tier 1.5 coordination for technical issues discovered during onboarding
Qualification
Required
1–3 years experience in an MSP, helpdesk, technical coordination, or IT operations role
Understanding of: Microsoft 365 / Azure AD
Understanding of: Windows Server fundamentals
Understanding of: Networking basics (VLANs, firewalls, switching, DNS)
Understanding of: Backup & monitoring concepts
Strong documentation skills with high attention to detail
Excellent communication and customer service abilities
Highly organized with the ability to manage multiple onboarding projects simultaneously
Preferred
Experience with: Ticketing/ITSM platforms
Experience with: Network and system diagnostic tools
Experience with: Identity and access management
Experience with: SaaS administration (M365, Okta, collaboration tools)
Exposure to PowerShell or automation tools
ITIL foundation or related process certification
Company
Vinebrook Technology
Vinebrook Technology offers cloud computing, SaaS, DevOps, wireless networking, security, and managed IT services.
51-200 employees
H1B Sponsorship
Vinebrook Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase