Apply on Employer Site

WENCOR · 5 days ago

Desktop Support Engineer II

Princeton, FL

Full-time

Onsite

Mid Level

Wencor Group is looking for an experienced Desktop Support Engineer II to work out of their Silver Wings Aerospace facility located in Princeton, FL. This role provides advanced technical support for hardware, software, and network-related issues, ensuring minimal downtime and optimal end-user experience.

AerospaceManufacturingMechanical Engineering

H1B Sponsor Likely

Responsibilities

Troubleshoot and resolve complex technical issues escalated from Level 1 support for hardware, software, and network problems

Deploy, configure, and maintain desktop hardware, operating systems and software applications

Support and manage user accounts, including rights, security, and system groups, using Active Directory

Manage and track incidents and service requests in a ticketing system and document resolutions

Assist and mentor junior support staff in resolving complex issues and adhering to best practices

Participate in IT projects, providing technical expertise and contributing to system improvements

Provide proactive, high-quality customer service to users, managing multiple tasks and issues under pressure

Qualification

Advanced Technical SupportActive DirectoryWindows Operating SystemsMicrosoft OfficeCustomer ServiceEffective CommunicationMentorship

Required

Advanced Technical Support: Troubleshoot and resolve complex technical issues escalated from Level 1 support for hardware, software, and network problems

System Maintenance: Deploy, configure, and maintain desktop hardware, operating systems and software applications

User Management: Support and manage user accounts, including rights, security, and system groups, using Active Directory

Incident Resolution: Manage and track incidents and service requests in a ticketing system and document resolutions

Mentorship: Assist and mentor junior support staff in resolving complex issues and adhering to best practices

IT Project Contribution: Participate in IT projects, providing technical expertise and contributing to system improvements

Customer Service: Provide proactive, high-quality customer service to users, managing multiple tasks and issues under pressure

Knowledge of: Microsoft Office, Windows Operating Systems, Office 365, Computer Hardware, Phones and Printers

Effective interpersonal skills to work with internal and external customers

Effective verbal and written communication to collaborate with co-workers to find solutions to their IT equipment problems

Company

WENCOR

Wencor has been a trusted partner in aerospace for over 70 years, offering PMA design and development, CMM and DER repairs, and an extensive network of distribution solutions which offer increased availability, improved product reliability and cost effectiveness.

Founded in 1955

Peachtree City, Georgia, USA

501-1000 employees

http://www.wencor.com

H1B Sponsorship

WENCOR has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)