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Stellar · 1 day ago

Senior Field Service Technician

Texas, United States

Full-time

Onsite

Senior Level

Stellar is seeking a Senior Field Service Technician to provide technical support and maintenance services for industrial refrigeration equipment. The role involves diagnosing issues, performing repairs, conducting preventive maintenance, and working closely with clients to enhance efficiency and productivity.

ConsultingProduct Design

Responsibilities

Provide technical support and maintenance services to ensure optimal performance of industrial refrigeration equipment and systems

Conduct preventive maintenance to avoid equipment failures and downtime

Work closely with clients to resolve technical problems and provide training on equipment usage

Recommend solutions to enhance efficiency and productivity

Maintain accurate records of maintenance and repair activities

Stay updated with the latest technical advancements and industry trends

Ensure compliance with safety regulations and company policies

Drive a company vehicle to customer sites to fulfill service calls

Adhere to all safety guidelines and protocols to ensure a safe working environment. This involves wearing appropriate personal protective equipment (PPE) and following established safety procedures

Perform routine maintenance tasks on various equipment and systems. This encompasses checking, cleaning, and servicing components to ensure they are in optimal working condition

Identify problems with equipment or systems while utilizing diagnostic tools and following systematic approaches to pinpoint issues

Interact with customers during service calls to explain the nature of the problem, the steps being taken to fix it, and provide general maintenance advice

Provide training and guidance to apprentices

Other duties as assigned

Qualification

Technical aptitudeTroubleshooting skillsDiagnostic tools proficiencySafety standards knowledgeTechnical manuals understandingRecord-keeping proficiencyCustomer-focusedCommunication skillsOrganizational skillsTeamwork abilityAdaptability

Required

Strong technical aptitude and troubleshooting skills

Excellent communication and interpersonal abilities

Proficiency in using diagnostic tools and equipment

Ability to work independently and in a team environment

Attention to detail and strong organizational skills

Customer-focused with the ability to understand and address client needs

Capability to follow technical manuals and schematics

Flexibility to adapt to changing priorities and work environments

Proficient in record-keeping and documentation

Knowledge of safety standards and practices

A willingness to continue learning and stay updated with the latest industry trends

Proficiency in Microsoft Products to provide accurate information and recordkeeping for clients

High school diploma or equivalent

Must have a valid driver's license

Anticipated 100% travel to customer sites in the region, including occasional travel out of state

Ability to travel occasionally to attend meetings, trainings, and events

Ability to wear and utilize all required personal protective equipment (PPE)

Ability to sit, stand, and walk for extended periods of time

Ability to lift, carry, and move objects weighing up to and exceeding 50 pounds

Ability to work in hot and cold environments

Bend, kneel, and crouch for extended periods

Ability to perform repetitive movements

Ability to move in and around confined and cluttered places and uneven areas

Preferred

Technical or vocational training in relevant fields

Certifications in specific technical areas (e.g., CARO, CIRO, CRST, HVAC, automotive repair)

Company

Stellar

Stellar, headquartered in Jacksonville, Florida, is a fully integrated firm focusing on design, engineering, construction, refrigeration, and mechanical and electrical services worldwide for over 40 years.

Founded in 1985